Specialist Communication Unit – Jazz Jobs Lahore 2026

About the Organization

Jazz is Pakistan’s largest telecommunications and digital services company, serving over 75 million customers nationwide. As one of the country’s biggest private sector employers, Jazz offers structured career development, a professional work environment and exposure to Pakistan’s fast-growing digital economy.

Position Overview

Jazz is hiring a Specialist – Communication Unit in Lahore on a contractual basis. This is a maternity cover position within the customer communication function, focused on handling customer queries and complaints received through email channels.

The role suits someone with strong written English and a customer-first mindset who can work to defined service level agreements while maintaining quality standards across every interaction.

Job Details

• Position: Specialist – Communication Unit (Maternity Cover)
• Organization: Jazz
• Location: Lahore, Punjab
• Grade Level: Contractual
• Industry: Telecommunications
• Last Date to Apply: August 10, 2026

Eligibility Criteria

• Bachelor’s degree in Business Administration, Communications or a related field
• 1 to 2 years of experience in customer communication, preferably handling email correspondence
• Strong communication and interpersonal skills
• Excellent time management and organisational ability with the capacity to prioritise workload
• Proficiency in Microsoft Office, particularly Outlook and Excel
• Ability to work in a fast-paced environment and adapt to shifting priorities
• Customer-centric mindset with a commitment to continuous professional development

Key Responsibilities

• Respond promptly and accurately to customer queries and complaints received through email channels.
• Meet or exceed established service level agreements and key performance indicators for both productivity and quality.
• Maintain high standards of professionalism in all customer interactions, in line with company policies and service standards.
• Conduct regular self-assessments against quality and performance metrics and make improvements where needed.
• Collaborate with team members and other departments to resolve customer issues and improve overall service delivery.
• Demonstrate empathy and effective communication to ensure positive customer experiences.
• Proactively identify opportunities to enhance the customer experience and build customer satisfaction and loyalty.

Why Join Jazz

Jazz is one of Pakistan’s leading employers, with a professional culture built around continuous learning and development. The company’s core values centre on entrepreneurial thinking, professional collaboration and a strong customer focus. Joining Jazz means contributing to a business that reaches 75 million customers across the country.

Equal Opportunity

Jazz is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

How to Apply

Interested candidates should apply through the official Jazz careers portal using the button on this page before August 10, 2026.

Source: Official Jazz careers portal — jazz.com.pk/careers