Work From Home Jobs in Pakistan 2026 (100 Vacancies) – Ibex Customer Success Specialist

About the Organization

ibex. Pakistan is one of the country’s largest business process outsourcing (BPO) employers, with offices in Karachi, Lahore and Islamabad. The company is known for structured training programmes, permanent employment status and clear internal promotion paths.

Position Overview

ibex. Pakistan is hiring 100 Customer Success Specialists for work from home roles based out of Karachi. The position is non-voice — support is delivered through chat and email rather than phone calls, so strong written English matters more than accent.

ibex. has stated that this opening is for female candidates. Fresh graduates and students looking for entry-level roles are encouraged to apply. Initial training takes place on-site before candidates transition to working from home.

Job Details

• Position: Customer Success Specialist – Work From Home
• Organization: ibex. Pakistan
• Base Location: Karachi
• Work Setup: Remote (on-site training until nesting is complete)
• Number of Vacancies: 100
• Working Hours: 9 hours
• Job Shift: Rotational
• Industry: BPO / Customer Experience

Eligibility Criteria

• Excellent written and verbal communication skills in English, including grammar and vocabulary
• Minimum Matric or O Levels; a Bachelor’s degree or diploma is an advantage
• Candidate must be 18 years or older (CNIC required at interview)
• Typing speed of at least 40 words per minute
• Basic knowledge of Microsoft Office or Google Workspace, particularly MS Excel and MS Word
• Positive, professional attitude and the ability to improvise in difficult customer situations

Home Setup Requirements

Because this is a remote role, ibex. requires candidates to have a proper working setup at home:

• A dedicated separate room for remote working
• Backup generator or UPS with a minimum capacity of 2 KVA
• Dedicated internet connection with speeds above 100 Mbps
• Availability to attend on-site training until the nesting period is complete

Key Responsibilities

• Manage a high volume of incoming chats and emails, handling complaints, requests, order status queries, follow-ups and general inquiries.
• Provide accurate information on products, services, pricing, availability, delivery timelines, warranties and return policies.
• Suggest alternatives for products or items unavailable on the ecommerce website.
• Identify customer needs accurately, troubleshoot issues and provide clear solutions in line with company standards.
• Follow up with customers to confirm their issues are resolved and they are satisfied with the service.
• Record data across CRM, order management and knowledge base systems.
• Meet individual and team performance metrics including Net Promoter Score, Customer Satisfaction and Average Handling Time.
• Participate in training sessions and team meetings to stay updated on products, services and support processes.

Perks & Benefits

• Medical insurance
• Permanent employment status
• Provident fund
• Annual leaves and leave encashment
• Company pick and drop (during on-site training)
• Referral bonus
• Access to internal job opportunities

Office Location

ibex Tower, Plot No. 5, Block B, SMCHS, adjacent to FTC Building, Shahra-e-Faisal, Karachi 75500.

How to Apply

Interested candidates should apply through the official ibex. careers portal using the button on this page.

Source: Official ibex. Pakistan careers portal — ibex.co