Client Support Specialist (15 Vacancies) – Ibex Jobs Islamabad 2026

About the Organization

ibex. Pakistan is one of the country’s largest business process outsourcing (BPO) employers, with offices in Karachi, Lahore and Islamabad. The company is known for structured training programmes, permanent employment status and clear internal promotion paths.

Position Overview

ibex. Pakistan is hiring 15 Client Support Specialists at its Islamabad office, with the role open to candidates from Islamabad and Rawalpindi. The position involves handling both calls and chats, listening to client concerns, answering questions and resolving issues related to the company’s products and services.

Important: ibex. has confirmed this is not a sales-based role — there are no sales targets. The company notes the position is well suited to students and fresh graduates looking for their first professional job in Islamabad.

Job Details

• Position: Client Support Specialist
• Organization: ibex. Pakistan
• Location: Islamabad (open to Rawalpindi candidates)
• Number of Vacancies: 15
• Working Hours: 9 hours
• Job Shift: Evening / Night
• Work Setup: Full time, on-site
• Industry: BPO / Call Centre

Eligibility Criteria

• Proven experience in customer service, administrative support, call centres, retail or a similar customer-facing role
• Excellent written and verbal communication skills in English
• Minimum Matric or O Levels; a Bachelor’s degree or diploma is an advantage
• Candidate must be 18 years or older (CNIC required at interview)
• Basic knowledge of Microsoft Office or Google Workspace, particularly MS Excel and MS Word
• Experience with CRM systems is a bonus
• Ability to manage multiple priorities with a calm, results-focused approach
• Professionalism and discretion when handling sensitive information
• Willingness to support schedule changes during Ramadan and regional holidays, with fair scheduling practices in place

Key Responsibilities

• Manage a high volume of incoming calls and chats, handling complaints, requests, order status queries, follow-ups and general inquiries.
• Provide accurate information on products, services, pricing, availability, delivery timelines, warranties and return policies.
• Suggest alternatives for products or items unavailable on the ecommerce website.
• Identify customer needs accurately, troubleshoot issues and provide clear solutions in line with company standards.
• Deliver service with empathy, patience and composure.
• Follow up with clients to confirm their issues are resolved and they are satisfied with the service.
• Record data across CRM, order management and knowledge base systems while actively speaking with customers.
• Meet individual and team performance metrics including Net Promoter Score, Customer Satisfaction, First Call Resolution and Average Handling Time.
• Collect customer feedback and share insights with supervisors to improve service quality.
• Work closely with the client support team and other departments to ensure a smooth support experience.
• Participate in training sessions and team meetings to stay updated on products, services and support processes.

Career Growth Opportunities

ibex. Pakistan offers defined progression pathways from this role, depending on performance and interest:

• Customer Service Representative Supervisor or Team Lead
• Office Administrator or Operations Coordinator
• Training Specialist
• Cross-campaign moves for broader exposure
• Cross-departmental growth into areas such as marketing, IT or HR

Perks & Benefits

• Medical and health insurance
• Permanent employment status
• Provident fund
• 24/7 transport system with company pick and drop
• Annual leaves and leave encashment
• Bonuses and incentives
• Referral bonus
• Access to internal job opportunities

Office Location

Plot No. 17, Street No. 4, Sector I-10/3, Islamabad.

How to Apply

Interested candidates should apply through the official ibex. careers portal using the button on this page.

Source: Official ibex. Pakistan careers portal — ibex.co