Customer Support Training Program (30 Seats) – Ibex Learning Academy Karachi & Lahore 2026

About the Organization

ibex. Learning Academy (ILA) is the training arm of ibex. Pakistan, one of the country’s largest business process outsourcing employers. Based in Karachi and Lahore, ILA is a specialised programme dedicated to preparing candidates for careers in the customer service industry.

Programme Overview

ibex. Learning Academy is offering 30 places in its Certified Customer Service Professional (CCSP) programme across Karachi and Lahore.

Important — please read carefully: This is a free-of-cost training programme, not a direct job offer. Participants are trained and certified by ILA’s qualified trainers, with the aim of preparing them for roles in ibex. Pakistan’s customer support campaigns. The programme is specifically designed for people who are interested in customer service work but lack the confidence or experience to apply directly.

ibex. has confirmed that no fee is charged for this programme.

Programme Details

• Programme: Certified Customer Service Professional (CCSP)
• Organization: ibex. Learning Academy (ILA)
• Locations: Karachi and Lahore
• Number of Places: 30
• Duration per Day: 4 hours
• Timings: Morning, Evening or Night
• Cost: Free of charge
• Setup: On-site at ibex. offices

Eligibility Criteria

• Minimum Matric or O Levels; a Bachelor’s degree or diploma is an advantage
• Candidate must be 18 years or older (CNIC required at interview)
• Basic English grammar and verbal skills (A1/A2 level minimum)
• Basic understanding of computer usage and typing
• Commitment to personal and professional growth
• A can-do attitude and willingness to learn
• Strong interpersonal skills and ability to work in a team environment
• Fresh graduates and students seeking entry-level roles in Karachi or Lahore are encouraged to apply

What the Programme Covers

• Written, verbal and non-verbal communication skills, including grammar, vocabulary and fluency.
• Typing speed and computer skills needed for customer service roles.
• Working knowledge of CRM and Order Management Systems used in the industry.
• Interview preparation through mock interviews and weekly assessments.
• Pronunciation and communication practice, assessed by the end of the programme.
• Confidence building and personality grooming for customer-facing roles.
• Exposure to industry professionals and preparation for working with large international clients.

Career Growth After the Programme

Candidates who complete the programme and join ibex. Pakistan have access to progression pathways including:

• Customer Service Representative Supervisor or Team Lead
• Office Administrator or Operations Coordinator
• Training Specialist
• Cross-campaign moves for broader exposure
• Cross-departmental growth into areas such as marketing, IT or HR

What Is Provided

• Free-of-cost training programme
• Transport service
• Growth opportunities within ibex. customer support campaigns

Office Locations

Karachi: ibex Tower, Plot No. 5, Block B, SMCHS, adjacent to FTC Building, Shahra-e-Faisal, Karachi 75500.
The programme also runs at the company’s Lahore office.

How to Apply

Interested candidates should apply through the official ibex. careers portal using the button on this page.

Source: Official ibex. Pakistan careers portal — ibex.co