Weekends Off Call Center Job (30 Vacancies) – Ibex Jobs Karachi 2026

About the Organization

ibex. Pakistan is one of the country’s largest business process outsourcing (BPO) employers, with offices in Karachi, Lahore and Islamabad. The company is known for structured training programmes, permanent employment status and clear internal promotion paths.

Position Overview

ibex. Pakistan is hiring 30 Customer Success Specialists at its Karachi office for a campaign representing international companies and supporting their US-based customers.

The main thing that sets this opening apart is the schedule: Monday to Friday with weekends off. Most call centre roles in Pakistan run on rotational shifts including weekends, so a fixed five-day week is uncommon in this industry.

Important: ibex. has confirmed this is not a sales-based role — there are no sales targets. Fresh graduates looking for their first job in Karachi are encouraged to apply.

Job Details

• Position: Customer Success Specialist (Weekends Off)
• Organization: ibex. Pakistan
• Location: Karachi, Sindh
• Number of Vacancies: 30
• Working Days: Monday to Friday (weekends off)
• Working Hours: 9 hours
• Job Shift: Evening / Night (US hours)
• Work Setup: Full time, on-site
• Industry: BPO / Call Centre

Eligibility Criteria

• Proven experience in customer service, administrative support, call centres, retail or a similar customer-facing role
• Excellent written and verbal communication skills in English
• Clear American accent to communicate effectively with a US customer base
• Minimum Matric or O Levels; a Bachelor’s degree or diploma is an advantage
• Candidate must be 18 years or older (CNIC required at interview)
• Basic knowledge of Microsoft Office or Google Workspace, including Excel and document formatting
• Experience with CRM systems is a bonus
• Ability to multitask and handle sensitive information with discretion
• Willingness to support schedule changes during Ramadan and regional holidays, with fair scheduling practices in place

Key Responsibilities

• Manage a high volume of incoming calls and chats from US-based customers, handling complaints, requests, order status queries and general inquiries.
• Provide accurate information on products, services, pricing, availability, delivery timelines, warranties and return policies.
• Identify customer needs accurately, troubleshoot issues and provide clear solutions in line with company standards.
• Deliver service with empathy, patience and composure.
• Demonstrate cultural awareness and appropriate communication etiquette for the US market.
• Record data across CRM, order management and knowledge base systems while actively speaking with customers on call.
• Meet individual and team performance metrics including Net Promoter Score, Customer Satisfaction, First Call Resolution and Average Handling Time.
• Collect customer feedback and share insights with supervisors to improve service quality.

Career Growth Opportunities

ibex. Pakistan offers defined progression pathways from this role, depending on performance and interest:

• Customer Service Representative Supervisor or Team Lead
• Office Administrator or Operations Coordinator
• Training Specialist
• Cross-campaign moves for broader exposure
• Cross-departmental growth into areas such as marketing, IT or HR

Perks & Benefits

• Medical and health insurance
• Permanent employment status
• Provident fund
• 24/7 transport system with company pick and drop
• Annual leaves and leave encashment
• Bonuses and incentives
• Referral bonus
• Access to internal job opportunities

Office Location

ibex Tower, Plot No. 5, Block B, SMCHS, adjacent to FTC Building, Shahra-e-Faisal, Karachi 75500.

How to Apply

Interested candidates should apply through the official ibex. careers portal using the button on this page.

Source: Official ibex. Pakistan careers portal — ibex.co