Website ibex. Pakistan
talent ibex.
About the Organization
ibex. Pakistan is one of the country’s largest business process outsourcing (BPO) employers, with offices in Karachi, Lahore and Islamabad. The company is known for structured training programmes, permanent employment status and clear internal promotion paths.
Position Overview
ibex. Pakistan is hiring 5 Social Media Coordinators at its Lahore office. Despite the title, this is a customer support role rather than a content creation or marketing position — the work involves responding to customer inquiries that come in through social media platforms, live chat and email.
The role sits within the Operations department and requires balancing public-facing responses with direct one-to-one customer conversations, all while meeting service level agreement deadlines for resolving complaints.
Job Details
- Position: Social Media Coordinator
- Organization: ibex. Pakistan
- Location: Lahore, Punjab
- Number of Vacancies: 5
- Working Hours: 8 hours
- Job Shift: Rotational
- Industry: BPO / Customer Experience
Eligibility Criteria
- Graduate or above
- Excellent verbal and written communication skills in English
- Analytical thinking and strong multitasking ability
- Online community management and customer service skills, with the judgement to balance public replies against direct customer discussion
- Proficiency with MS Office, particularly MS Excel
- Flexibility to work in rotational shifts
Key Responsibilities
- Answer customer inquiries across social media, live chat and email, providing accurate and complete information.
- Handle transactions for customers and address their needs, complaints and issues with products or services.
- Respond efficiently and accurately, explaining possible solutions so customers feel supported and valued.
- Coordinate with other departments to resolve customer problems and fulfil requests.
- Build lasting relationships with customers and team members based on trust and reliability.
- Use company software, databases, scripts and tools appropriately.
- Meet or exceed performance metrics while maintaining consistent service quality.
- Adhere to service level agreement deadlines when resolving customer complaints.
- Participate in training and learning opportunities to build product and role knowledge.
Perks & Benefits
- Medical insurance
- Permanent employment status
- Provident fund
- Annual leaves and leave encashment
- Company pick and drop
- Referral bonus
- Access to internal job opportunities
Office Location
Plot No. 03, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000.
How to Apply
Interested candidates should apply through the official ibex. careers portal using the button on this page.
Source: Official ibex. Pakistan careers portal — ibex.co
To apply for this job please visit talentibex.com.
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